How to Manage a Resort Buggy Service: Dispatch and Wait Times
A practical playbook for managing a resort buggy service — dispatch model, wait-time targets, a one-page SOP, and utilization numbers.
Dan Fleser 7 min read
Articles tagged “resorts”
12 articles
What Is a Resort Buggy Service? How Resorts Run One
The three ways resorts run buggy transport — radio relay, fixed loops, on-demand dispatch — what guests expect, and two numbers that tell you if yours works.
Dan Fleser 7 min read
A Day Running a Resort Buggy Fleet: Front Desk to Ops Board
One day running a resort buggy fleet, role by role — front desk, drivers, and ops manager, from jetty arrivals to the dinner rush.
Dan Fleser 6 min read
Staffing a Buggy Fleet: How Many Drivers Do You Really Need?
A practical, honest guide to golf cart staffing for resorts and golf clubs — why staffing to the average leaves you short at peaks and idle off-peak, and how to right-size driver headcount with data instead of gut feel.
Dan Fleser 8 min read
What Guests Actually Complain About in Reviews (and What Transportation Has to Do With It)
The recurring categories behind negative resort reviews — slow check-in, feeling stranded, slow staff response, value-for-money — and the specific slice that on-property transport friction drives.
Dan Fleser 8 min read
What a Resort Transportation App Should Actually Do for a Short-Stay Guest
A practical look at resort transportation apps for GMs and ops directors — why app-free QR matters for transient guests, how on-demand dispatch beats radio, what to look for, and how it shows up in reviews.
Dan Fleser 8 min read
The Hidden Cost of Radio-Dispatched Buggies at Your Resort
A data-driven look at what the radio-call model really costs your property — in front desk hours, guest wait times, missed rides, and the data you never collect.
Dan Fleser 7 min read
How to Set Up an On-Demand Buggy Service at Your Resort in One Afternoon
A practical, step-by-step guide to launching app-based guest transportation on your property — from mapping pickup points to your first live ride — in a single afternoon.
Dan Fleser 8 min read
The Small Resort Technology Stack: 9 Tools That Run a Boutique Property Without an IT Department
A practical guide to the small resort technology stack — the nine focused tools a boutique or island property under 100 rooms actually needs, what each one solves, what to avoid, and what to buy first.
Dan Fleser 10 min read
Radio vs. App Dispatch: An Honest Scorecard for Resort and Club Buggy Operations
A clear-eyed, criteria-by-criteria comparison of two-way radio and app-based dispatch for resort and golf buggy fleets — where each wins, where each fails, and how to split the job.
Dan Fleser 8 min read
Guest Experience Technology for Resorts: What Actually Moves Satisfaction Scores
Most guest experience technology for resorts is bought for the demo, not the guest. A practical framework for deciding which categories actually move review scores — and which just look good on a slide.
Dan Fleser 8 min read
How the QR Code Became the Front Door of Guest Services
QR code guest services quietly became hospitality's universal front door — solving the app-download problem most resorts have been fighting for a decade. Here's how to use them well.
Dan Fleser 8 min read
Get monthly insights for resort and golf operators
One email a month on guest experience, fleet operations, and what's working at properties like yours. No spam, ever.