Resort Buggy

Talk to guests in their own language — fourteen of them.

Guests write in theirs, your front desk reads it in yours — translated on the resort’s own server by default.

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Guest chat on a phone: a guest writes in French and reads the resort's English replies translated, with the original text under each message

The guest’s side: French in, French out.

The WhatsApp number on the welcome card is a single point of failure.

One shared handset behind the desk. A guest writes in Russian at 23:10; whoever holds the phone pastes it into a translator, types an answer, pastes it back. The morning shift never sees the thread — it lives in one device’s history, behind one login, in whatever language the last person left it in.

Purpose-built guest chat replaces the handset, not the humans: every conversation translated both ways as it happens, tied to the villa and the stay, visible to the whole team. Guest messages are translated on the resort’s own server by default.

How it works

The same conversation, from both sides of the desk.

1

The guest writes in their own language

From the chat tab, a guest types the way they think — “Write in your own language” is the whole instruction. One scan and the thread is open in their browser.

2

Your team reads it in theirs

The front desk sees the message in English with the guest’s original underneath, and replies in English — the guest reads the answer in French. Both sides keep the original in view.

3

The thread belongs to the stay

The conversation is pinned to the villa and the stay dates, with read receipts. Night shift and morning shift open the same history, each from their own login.

The guest's phone: writing in French, reading replies in French with the English original underneath

The guest’s phone

The front desk's phone: the same conversation in English, pinned to Ocean Villa 12 and its stay dates, with one-tap Maintenance work-order chips

Your front desk

What it does today

Fourteen languages in guest chat

Guests write and read in their own language, your team in theirs — translated live in the thread, both directions.

Private by default

Guest messages are translated on the resort’s own server by default.

The original stays visible

Every translated message carries the original text underneath it, on both sides, so either side can check the words that were actually written.

Read receipts

Both sides see when a message has been read, so the guest knows the towels request landed.

One thread per stay

Each conversation is tied to the villa and its stay dates. Any team member who opens it sees the full history, whatever the shift.

Complaint to work order

A maintenance complaint in chat becomes a work order in one tap — the blocked drain goes straight onto the housekeeping board.

It works alone — and with the rest of the stay

Chat runs on its own. The same app can also carry the rest of your guest operation, whenever you’re ready.

Resort Ops

That one-tap work order lands here: turnover sweeps, checklists, and repairs on one board, on staff phones.

Learn more →

Activity bookings

Spa, dive, and excursion requests on one board — venues confirm or decline, the front desk can book on a guest’s behalf.

Learn more →

Villa QR cards

How guests get into chat in the first place: scan the card in the villa. No app install, no passwords.

Learn more →
A ride on the way: the driver approaching on the live island map with an arrival estimate
Ride complete screen with a one-tap five-star rating

And when you’re ready for dispatch: the same guest app requests a buggy, tracks it live to the pickup, and takes a one-tap rating when the ride ends — chat sits one tab over the whole time.

Priced per key. Piloted for free.

Pricing is per key, per month, with a free pilot before any commitment and payment by simple bank transfer. The tiers are on the pricing page.

See per-key pricing

Go deeper

For the criterion-by-criterion comparison of the shared handset and purpose-built guest chat, read Guest Messaging for Resorts: Where the WhatsApp Number on the Welcome Card Breaks. For the four options a property actually chooses between — a shared inbox, WhatsApp Business API, PMS messaging, or purpose-built — read four guest messaging options compared — and the operations glossary defines the terms.

Common questions

Do we need to run buggies to use this?
No — chat works on its own, and most properties start staff-side. The guest app does include a ride option alongside chat, so guests will see a ride tab even if your fleet isn’t on the system yet. Nothing about messaging depends on it.
How is this different from SMS or the WhatsApp number at the desk?
It isn’t a texting tool. Guests scan the villa card and chat opens in the browser, and your staff answer from the app under their own account. The conversation is one per-stay thread every staff member can see, translated live in both directions, instead of a message history locked inside one handset.
Where does the translation happen?
Guest messages are translated on the resort’s own server by default.
How many languages does it support?
Fourteen in guest chat. A guest picks theirs once — or just starts typing — and every message in the thread is translated both ways from then on. The staff side is a separate list, chosen for who you employ rather than who you host: the staff app runs in nineteen languages, and checklist text is translated into fourteen of those nineteen.
Can a guest talk to the driver during a ride?
Yes. The guest and her driver write to each other on the ride itself, each reading the other in their own language, with one-tap replies on both sides for the times neither can type. A ride’s messages are held with the ride, and a driver never sees a guest’s conversation with the front desk.
What happens when a guest writes at 23:10?
The message sits in the thread, translated and marked unread, until someone answers. Morning shift opens the same conversation night shift saw — with the full history — instead of a pasted-together screenshot on a shared phone.
Do guests need to install anything?
No. Guests scan the QR card in their villa and chat opens in the browser, in their language. No app store, no account setup — see how villa QR cards work.

See both sides of a translated conversation, live.

A 20-minute walkthrough of guest chat — the guest’s phone and your desk, translating in both directions as you watch.

Book a 20-min demo