Simple pricing. Free pilot.

Yes — a one-time $2,500 onboarding fee, invoiced with your first subscription invoice when the pilot converts ($1,250 for each additional hotel on the same campus). It covers digitising your map, provisioning your villa QR codes, setting your branding (guest app colors and logo from Signature), and training your trainers, in a guided remote session. Founding partners have it included, and on the Reserve tier there is no onboarding fee. On-site onboarding is available on request — contact us for a quote.

No. Pricing is per key, per month. Rides are unlimited and complimentary for your guests/members.

A key is one villa, suite or room — whatever your property counts.

Yes. Monthly plans cancel anytime. Annual plans cancel at renewal, with 30 days' notice.

Yes — 2 months free when you commit annually. Founding partners also carry loyalty credits across their first three subscription years — prepaid annually: 15% of that year's fee in year one, 10% in year two, 5% in year three; billed monthly: 8%, 5% and 2% — credited to the account and set against the invoices.

We set up billing with you directly when you convert from the pilot — payment is by bank transfer, no card needed.

You decide. After the pilot you either continue on the standard list price or you walk away. Either way your data stays yours, and we hand it over on request. Founding partners continue at the same list price, with their first-year loyalty credit already on the account.

A free 90-day pilot, onboarding included, and loyalty credits across the first three years of the subscription — prepaid annually: 15% of that year's fee in year one, 10% in year two, 5% in year three; billed monthly: 8%, 5% and 2% — credited to the account and set against the invoices. The list price itself stays the list price. Founding partners can leave at any time with a full export of their data, and their feature requests come first. In return they act as a named reference customer, let us use their property name and logo on our website and sales material, write one case study with us, and take occasional reference calls with prospective customers.

Yes. Each property runs as its own workspace — its own map, pickup points, drivers, and guest codes. For groups and chains we set up and support the whole portfolio on the Signature or Reserve tier; talk to us and we'll roll it out property by property.

You own your data — the property's records and your guests'. Settings › Your data downloads the whole property in one archive: a CSV per record type and the images you uploaded. Ride history and busiest-points/hours analytics export to CSV from the ops dashboard as well, and we hand over a full copy on request. If you ever leave, your data stays yours and we delete it on request.

We publish what a review needs: a Data Processing Agreement with the full sub-processor list and a downloadable PDF, and a security overview covering hosting, encryption in transit and at rest, per-property data isolation, and encrypted nightly off-site backups. Send us your questionnaire and we will complete it. Live service status: status.resortbuggy.com. Full detail is on our security overview and our DPA.